Privacy policy

Who we are

discoweb is a UK search and AI visibility agency. This policy explains what personal data we collect through discoweb.co, why we collect it, and what rights you have over it. We are the data controller for that information.

discoweb is a trading name of Audeo Capital Limited, registered in England & Wales under company number 11915270, at Henleaze Business Centre, Harbury Road, Bristol, BS9 4PN, United Kingdom.

If you have any questions about this policy or how we handle your data, contact us at hello@discoweb.co.

Information we collect

We only collect what we need to respond to you and run our business:

• Contact details you give us — name, email address, phone number, company and anything you write in an enquiry or calculator form.
• Usage data — pages visited, referring site, approximate location, device and browser type, collected through analytics.
• Communications — emails, call notes and messages exchanged with our team.

How we use your information

We use personal data to:

• Reply to enquiries and arrange calls.
• Provide proposals, estimates and the services you ask for.
• Improve our website, content and marketing.
• Send occasional updates where you have asked to receive them, or where we have a legitimate interest and you can opt out at any time.
• Meet our legal, accounting and record-keeping obligations.

Legal bases

Under UK GDPR we rely on consent (for example, marketing emails and non-essential cookies), contract (delivering work you have engaged us for), legitimate interests (responding to business enquiries and improving our services), and legal obligation (tax and company records).

Cookies and analytics

Our website uses cookies and similar technologies to keep the site working and to understand how it is used. Essential cookies are always on. Analytics and marketing cookies are only used where permitted, and you can block or delete cookies in your browser settings at any time.

Sharing your information

We never sell personal data. We share it only with trusted providers who help us operate — hosting, email, analytics, CRM and scheduling tools — and with professional advisers or authorities where the law requires it. All providers are bound to keep your data secure and use it only on our instructions.

International transfers

Some of our providers are based outside the UK. Where data is transferred internationally, we rely on appropriate safeguards such as UK adequacy regulations or standard contractual clauses.

How long we keep it

Enquiry data is kept for up to 24 months after our last contact unless you become a client, in which case we keep records for the duration of the engagement plus six years for legal and accounting purposes. Analytics data is retained in aggregated form.

Your rights

You have the right to:

• Access the personal data we hold about you.
• Ask us to correct anything inaccurate.
• Ask us to delete your data where there is no ongoing need for it.
• Object to or restrict how we use it.
• Withdraw consent for marketing at any time.
• Request a copy of your data in a portable format.

Security

We use reputable providers, access controls and encryption in transit to protect personal data. No system is completely secure, but we review our practices regularly and will tell you promptly if a breach affects your data.

Complaints and contact

To exercise any of your rights, email hello@discoweb.co and we will respond within one month. If you are unhappy with our response, you can complain to the Information Commissioner's Office at ico.org.uk.

We may update this policy from time to time. Any changes will appear on this page with a revised date.